Yes, you will need to speak to the seller directly to arrange this. Their information is available on their home page. You have the right to ask for a repair, replacement or refund under the Australian Consumer Law consumer guarantees for products and services bought on or after 1 January 2011. Please see the ACC Repair, Replace, Refund page for more information. Please ensure to keep invoice as proof of purchase.
If you have paid by credit card and need to have your funds returned, please email firstname.lastname@example.org, stating your order number, company details and the reason for the request.