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How do I return an item?

If you receive an item and wish to return it for any reason you must inform the Seller in writing:

For Dry Goods: Within 14 days of receiving the item.

For Perishable Goods: Please contact within 24 hours of receiving the order.

Within 28 days if the item becomes faulty.

If you have paid by credit card and need to have your funds returned, please email zookeepers@onezoo.com.au, stating your order number, company details and the reason for the request.

The Seller will then provide you instructions on how to return your item and once your item is received back, and tell you how you can receive your refund or credit.

Please note that the seller may refuse a refund if the garment as been made according to your precise measurements ie. made-to-measure.

The items you return must be unused and unworn and in their original condition save for your right to inspect the goods and try on the garments. It is your responsibility to ensure that you package the returned goods adequately so that it arrives back to the Seller undamaged. If you have any further questions on returns, refunds or cancellations please contact the Seller.

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