If you forgot your password and you want to get a new one, click on "Forgot Password" on the app start page
Then you will be asked to enter the email address you used for the registration. Do it and then click on "Forgot Password"
You will receive an email from ONEzoo team with a pincode for password reset
As you can see in the email you should go to the app and click on "Change Password"
On that page you will need to enter your email address, the pincode (sent in the email) and type your new password and confirm it. After clicking on "Change Password" your new password will be set and you will be logged in automatically.